Amtrak Improves Operations and Customer Service with the iPhone
Posted on May 7, 2012
It’s great to see Amtrak improving itself with mobile technology, and it shows just how beneficial these new devices can be across companies. Mobile applications are often though of as a marketing or customer service play, but their potential as operations enhancers is absolutely huge.
There is a combination of the power of the device, be it a smartphone or a tablet, with the wireless capabilities offered by modern telecommunications networks. Added to this is the relative ease of creating applications offered by modern platforms and the availability of third party solutions.
All companies should be looking at their operations and determining how a mobile solution can help them be better at what they do.